„Can I display voucher codes on idealo? What data do I need to submit?“

Our answer:

You may submit several voucher codes in the same file, but only one per offer. If more than one voucher code is available for the same offer, please choose the one that is most suitable. If an offer has no applicable voucher, then simply leave this field blank.

The discounted price should be submitted either in a new, extra column (e.g. “Special Price” or “Discount Price”) or in the existing price column. It is not necessary to enter the non-discounted prices in the new column as these original prices can still be read out of the old column.

The voucher codes should only be submitted to us during the time period for which they are valid. They cannot be submitted in advance and, together with the discounted prices, must be removed from the data feed once their validity period has expired. Before submitting voucher codes to us for the first time, please contact us at vouchercode@idealo.co.uk so that we can configure the new column(s) into our system. Please put the new column(s) at the very end of the file and leave this new column structure in the file/CSV header even after the validity period of the vouchers has expired, since we need to confirm any changes to your header line (i.e., line 1 in the file) manually before the feed can be processed.

If you prefer, it is possible to send us your voucher codes via email rather than submitting them through your data feed. In this case, we require the following information for each voucher:

– the voucher code
– validity period
– the discount (in % or £)
– the conditions (i.e., price limit, etc.)
– any restrictions, e.g. the categories, manufacturers or specific products in your file to which the voucher applies.

idealo cannot guarantee that your voucher codes will be activated and deactivated exactly on time. This depends on the total number of CSV offers, the number of offers affected by vouchers as well as the volume of data our system is processing at the time the voucher codes are submitted to us. For this reason, if you are submitting the data via CSV file, it may be recommendable to delete the voucher codes from this file some time before the validity period has expired.

 

Should you have any further questions, please contact us at vouchercode@idealo.co.uk.

„Can I pay via SEPA direct debit?“

Our answer:

Unfortunately, payment via SEPA direct debit is not yet available for your country.

„Can I temporarily take my offers offline?“

Our answer:

To temporarily unlist your offers on our websites, please contact your idealo account manager.

„Can I view click statistics from a specific time period?“

Our answer:

Yes, you can select a specific time period under the “Click statistics” tab in your idealo Business account. In the middle of this page, you’ll find a daily aggregate of click statistics in graph form. Here you have the option of selecting a time period by clicking the down arrow after “clicks from” located to the right above this graph.

Underneath the click statistics graph, you can download a report for the time period selected.
Via the link “Download daily click statistics (CSV format)”, you can download a CSV file containing an overview of total clicks per day for the selected period. Via the link “Download detailed click statistics (CSV format)”, you can download a CSV file that provides extra data for each individual click your shop received, such as date, time, offer title and target link.

„Can more than one data feed be used for a single shop?“

Our answer:

You can submit more than one data feed for a single shop. In order to ensure smooth offer processing, please make sure that the columns are identical in all data feeds.

„Can negative reviews be deleted?“

Our answer:

idealo tries to maintain high standards for the shop reviews posted on our website. For this reason, our editorial team reads each incoming review prior to publishing. During this monitoring process, insulting, untruthful, illegal and irrelevant user reviews are deactivated. If you notice that an erroneous review of your shop has been posted, please send us proof of its untruthfulness in the form of screenshots (from your inventory system, etc.), invoices, order confirmations, parcel tracking slips, bank transfer receipts, etc.
We consider a customer’s personal impressions regarding both ease of communicating/contacting the shop (generally unprovable) and issues surrounding logistics partners and delivery to be irrefutable.
Should you have any further questions, please contact your idealo account manager.

„Do I need to notify idealo if I make changes to my data feed?“

Our answer:

If you change the structure of your data feed by adding or deleting a column, please contact our technical support team. In some cases, the data feed can no longer be used by idealo. However, if you simply revise offer data, such as price, delivery time, delivery costs, etc., then there is no need to inform us. These changes will automatically be incorporated in the scope of your next data feed import.

„How can customers delete their reviews?“

Our answer:

The customer will be sent an e-mail confirming their review and containing a link that can be used to delete the review. The review can be deleted up to 14 days after it is posted.

If the customer no longer has this link, they may send us or you an e-mail at any time containing their customer ID. Their request will then be processed.

„How can I change my monthly click limit?“

Our answer:

To change your click limit, please contact your idealo account manager.

„How can I change the delivery costs shown in my offers?“

Our answer:

You can change the price of delivery yourself by revising this information in your data feed.

„How can I change the delivery time shown in my offers?“

Our answer:

The delivery time is read directly from the product file. If you wish to change it, then simply revise the delivery data you transfer to us in the data feed.
If the status (lorry symbol) next to your offer is the wrong colour despite the correct data appearing in the data feed, then please contact your idealo account manager.

„How can I connect my shop to idealo’s webservice?“

Our answer:

For your convenience, we’ve prepared detailed documention explaining how you can use idealo’s webservice to transfer offer data. You can request this information by sending an email to tam@idealo.co.uk. Via the webservice, you can submit your offer list in XML format, which facilitates adding, revising and deleting of offers. Should you have any other technical questions regarding the transfer of offer data, please contact your idealo account manager.

„How can I display my shops’s certificate in the offers?“

Our answer:

If you wish to display your shop’s seal and certificate in the offers, please contact your idealo account manager.

„How can I display the logos of my logisitics partners alongside my shop offers?“

Our answer:

If you wish to display the logos of your logistics partners, please contact your idealo account manager.

„How can I encourage my customers to submit reviews?“

Our answer:

We recommend that you inform customers of the shop review link during the ordering process and encourage them to submit a review. The shop review link is available from your idealo account manager.

„How can I list my shop offers on idealo?“

Our answer:

Any shop that fulfills our criteria can list offers on idealo. We have summarised these criteria for you here under our “Requirements”.
Feel free to request a free, no-obligation quote from us. After checking your data, we’ll contact you with an individually-tailored offer. Once the Cooperation Agreement is signed, your shop offers can be listed on idealo. We’ll also send you a password for our idealo Business platform so that you can follow and manage your shop’s development within the scope of our partnership.

„How can I optimise my offer data?“

Our answer:

Please code your offer files in either ISO-8859-15 or UTF-8. Using more than one type of coding within a single file may result in display errors in your offers on idealo.
If the character/symbol being used as the column separator is also used within a column (e.g. within the product description), then the inner-column occurrence must be enclosed with a special character (typically quotation marks). This “quoting” will prevent unwanted column breaks and shifts.
Should quotation marks also appear within the text itself (e.g. to indicate inches), then these quotation marks must be masked. Masking is accomplished by setting a strictly defined character in front of the quotation marks, e.g. a backslash \.
Example: “iPod Touch with 3.5\” Display”
A simpler alternative is to use a separating value that does not appear anywhere else in the feed; the $ or ^ symbols are often good choices.

„How can I replace my old data feed?“

Our answer:

When you upload a new data feed, all of your old data will be overwritten. Be sure to keep the same column structure. New column structures must be manually confirmed by our technical support team before they can be processed. Please inform your idealo account manager before changing the link to your data feed.

„How can I reply to a shop review?“

Our answer:

Log in to your idealo Business account, and go to the “Shop reviews” tab to see incoming reviews/ratings. Below each shop review, you have the option of responding by clicking the “Reply” button. You can use this function to contact your customers. Depending upon the type of review submitted, you can thank the customer, provide additional information or redress complaints. This can become an important communication channel that boosts confidence in your shop, increases customer loyalty and builds a strong customer-shop relationship.

„How can I take individual offers offline?“

Our answer:

To unlist individual offers, simply remove them from the data feed in your CSV file.

„How can I update my offer data?“

Our answer:

Go to the “Offers” tab in your idealo Business account. Under “Your offer data”, you have the option of updating your offers at any time via the link “Run import of your data feed”. In addition, idealo carries out automatic imports at regular intervals.

„How can I view my offers on other idealo landing pages?“

Our answer:

If you would like to see your shop offers on other idealo landing pages, then please notify your idealo account manager via email.

„How do I change my billing address?“

Our answer:

You can change your billing address in your idealo Business account. Go to the “Your billing data” tab located on the “Invoices” page. Here you have the option of changing your billing address as well as your email addresses for invoices and reminders. Just click on the edit icon and enter your new data. We will then process it and send you a confirmation email.

„How do I submit my offer data to idealo?“

Our answer:

idealo generates your offer data from the data feed that you submit in CSV or XML format. Guidelines for creating optimal feeds are available here.

„How is my shop’s overall rating calculated?“

Our answer:

Your shop’s overall rating (visible to customers online) is the average of all online ratings posted within the last 180 days. If a shop has fewer than 10 ratings posted within this time period, then the 10 most recent ratings, even if they are older, are used.

„How much does it cost to list my offers on idealo?“

Our answer:

Listing shop offers on idealo is free. You pay no basic fees or set-up costs, and there is no minimum contract period. You only pay for clicks from users who are forwarded to your shop, according to the Cost per Click billing model. These costs are set forth in the Cooperation Agreement.

„How often is my offer data updated?“

Our answer:

idealo generally checks your offer data for updates every 30 minutes by accessing the offer link you submitted to us. As soon as we determine that changes have been made to an offer, we process them and update your data. You can adjust the interval between these checks by choosing shorter or longer cycles. It is also possible to update at certain times of day (e.g. every full hour).

„How will my offers be displayed on idealo?“

Our answer:

At idealo we have a Product Catalogue and an Open Catalogue. The Product Catalogue consists of all idealo products and the shop offers allocated to them. All other, unallocated offers will be listed in our Open Catalogue.

However, these catalogues do not have to be searched through separately. Depending on the search term(s), search results can contain a mixture of idealo products, individual shop offers and grouped shop offers.

Our Open Catalogue may contain isolated shop offers that should actually be allocated to an idealo product that is also displayed in the search results. This could be due to an error, which we will gladly fix. Any such errors can be reported to idealo’s editorial team via the “Report error” function, or emailed directly to error@idealo.co.uk.

„Is a high number of reviews beneficial? Should I integrate the shop review logo onto my website?“

Our answer:

Having a high number of reviews helps your shop. Our experience tells us that the more reviews a shop has, the higher its overall rating becomes. This customer feedback also builds trust in your shop and serves as orientation for other customers, which can lead to a boost in sales. Integrating the shop review logo into your website, is an unobtrusive way of letting your customers know that they have the option of submitting a review.

„Is there a minimum contract period?“

Our answer:

No, idealo has no minimum contract period.

„My offer has not been assigned correctly. How can I prevent/correct this?“

Our answer:

One of the primary markers used by our automatic product allocation system is the EAN (European Article Number). If you are unable to provide us with the EAN in your data feed, then product allocation is attempted through manufacturer, MPN (Manfacturer Part Number) and other clear data markers (product name/model name).
If our system cannot clearly recognise the offer based upon the data provided in your feed or if the EAN/MPN is missing, then your offer will be assigned to a category/product manually. This process requires clear and informative categorisation on your part. The best method is to use path structure.
Example: Computer Hardware > Hard Drive > 3.5 inch > SATA.

„My shop domain / URL has changed. Who do I notify?“

Our answer:

If your shop URL changes, simply notify your idealo account manager via email.

„What are the size requirements for product images?“

Our answer:

An image file should not exceed 1MB.

„What happens if I empty/delete my data feed?“

Our answer:

If the number of offers decreases by at least 25% and by 20 products or more compared to the last import, then import is stopped for four hours. Afterwards, the number of offers from your shop will be reduced and all deleted offers removed from idealo’s website. Should you delete, completely empty or remove the data feed from your server, idealo will not carry out an update. As a precaution, offers that were previously submitted to us will remain listed in idealo’s product catalogue for a period of 3 days, then they will be removed. The offers in idealo’s offer catalogue will remain visible for a slightly longer period of time. Should your file be deleted/emptied, we will notify you via email so that you have time to intervene in case an error was made.

„What if I want to list an additional shop on idealo?“

Our answer:

If you already have a shop listed on idealo and would like to list a second shop, simply fill out another registration form or contact your idealo account manager via email.

„What if my address changes (billing or shop address)?“

Our answer:

If your billing or shop address changes, you have the option of updating this information yourself on the page “Invoices” under the tab “Your billing data”. We will process your changes and notify you when this data has been updated.

„What if my shop information changes (corporate status, legal form, etc.)?“

Our answer:

You have the option of changing your shop’s information directly in your idealo Business account on the page “Invoices” under “Your billing data”. We will process the changes and notify you when the information has been updated.

„What information must be included in the data feed?“

Our answer:

o ensure that your shop’s offers are properly listed on idealo, the following information must be included in the data feed:

– Identifiers such as offer name, brand name, EAN (European Article Number), MPN (Manufacturer Part Number) and categorisation.
– Availability/Delivery Information
– Image Links
– Product Variant Data (one size/colour per product)
– Brief Product Description (max. 1000 characters)
Please note that informative, detailed offer information helps optimise our offer processing. This processing is important in ensuring that users can find your offers on our site. Offers with incorrect or missing data may go unlisted.

„What is idealo Business?“

Our answer:

idealo Business – idealo’s new partner centre – is your information and management hub for all activities related to your partnership with us.

Your idealo business account offers:

  • Informative click statistics in aggregated and daily form
  • Data on most frequently clicked offers and categories
  • Download of extensive, detailed click statistics
  • Display of offer information including online/offline status
  • Shop reviews with the option to reply
  • Billing information including invoice downloads
  • News about your idealo partnership as well as eCommerce more generally

„What is the best way of replying to customer reviews?“

Our answer:

Each customer wants to feel that his/her comments are being taken seriously. In our experience, personalised replies that demonstrate the shop’s interest in each individual customer/order are most effective. We recommend against automatic replies, form letters, flowery language and overly emotional reactions.

„What is the idealo Open Catalogue?“

Our answer:

Any offers that cannot be allocated to an idealo product are listed in the idealo Open Catalogue. This is usually because our idealo Product Catalogue does not feature that particular type of product or because the offer cannot be matched to an existing idealo product due to missing identifiers.

However, these offers will still be accessible to idealo users via idealo’s Open Catalogue. All offers transmitted to idealo that are matched to an idealo category can then be found by navigating through our category system or using the idealo search box.

Among other factors, the specific search terms entered by the user play an important role in how the search results are sorted. Additionally, filters are set up by idealo’s editorial team to help the idealo user narrow down their search.

We will also merge individual, unallocated shop offers in our Open Catalogue into offer groupings (clusters) on the basis of matching attributes, e.g. barcode numbers. These clusters are very similar to an idealo product and this offers idealo users the chance to compare several identical offers even if they have no product allocation.

Therefore, for an optimal listing, it is important that our shops provide idealo with identifiers, precise offer names, good quality images and as many category-specific attributes as possible (brand names, colours, sizes, etc.)

„What is the idealo Product Catalogue?“

Our answer:

The idealo Product Catalogue consists of millions of constantly edited and updated product data sheets. Contained within these idealo products are comprehensive product specifications, expert reviews, user opinions and images.

Above all, it is this Product Catalogue, together with the hundreds of millions of shop offers, that makes it possible for idealo to offer a structured, transparent and easy-to-use product and price comparison service. As a result, our aim is to ensure as many shop offers as possible are correctly allocated to the corresponding idealo product.

In order to achieve this, idealo will read the so-called “identifiers” of the shop offer in an attempt to match it to an idealo product. The identifiers most commonly taken into account are the barcode number (EAN/GTIN) and the manufacturer part number (MPN). For this reason, it is important that our partner shops include these identifiers in the export files that they send to us.

Factors that determine whether an idealo product might exist for a product being sold online include: the type of product, the number of different shops offering the product and the search volume for the product from idealo users.

If no idealo product exists for a shop offer or if there are additional reasons why a shop offer cannot be allocated to an idealo product, then the offer in question will be listed in our Open Catalogue.

„What payment methods does idealo accept?“

Our answer:

You can pay invoices via BACs Transfer.

„When will I be billed?“

Our answer:

idealo can bill you every 14 days, at the beginning and middle of each month.

„Where can I find an overview of my offers?“

Our answer:

You’ll find an overview of your offers in your idealo Business account under the “Offers” tab. On this page, you can see to which idealo categories and products your offers have been assigned. You’ll also see whether your offers are currently online or offline – in other words, whether our users can find your offers on our idealo websites or not. In addition, a comprehensive search function is available to help you browse through both your offer titles and our idealo products and categories.

„Where can I see how many clicks I have left before my monthly budget is reached?“

Our answer:

Under the “Click statistics” tab in your idealo Business account, you will see the click/budget limit that is set for your shop on the top right-hand side of the page. Here you can also see the clicks/budget remaining, the limit you have set and the number of clicks obtained thus far in the current month.

„Where can I see how many clicks my shop has received thus far?“

Our answer:

You’ll find the click statistics for your shop under the “Click statistics” tab in your idealo Business account. The clicks shown on this page depend upon the shop and idealo website selected in the header. In the top left-hand corner of the page, you’ll see the total number of clicks for the current month, the average number of clicks per day as well as a comparison with clicks from the previous month and year.

In the middle of this page, you’ll find a daily aggregate of click statistics in graph form. Here you can also view the development of your click statistics over a specific period of time. Underneath the daily clicks graph, you have the option of downloading a report for the time period selected.

With the “Download daily click statistics (CSV format)” link, you can download an overview of total clicks per day as a CSV file. It is also possible to download a CSV file that includes extra data for each individual click your shop has received, such as date, time, offer title and target link, via the link “Download detailed click statistics (CSV format)”.

„Where can I see incoming reviews?“

Our answer:

After logging in to your idealo Business account, you can see the details of all incoming reviews/ratings by going to the “Shop reviews” tab. Towards the middle of this page, you will find the “Pending reviews” and “Reviews online” tabs, where you can see which reviews are already online and which are not.

„Where can I see my monthly click limit?“

Our answer:

Under the “Click statistics” tab in your idealo Business account, you’ll see “Your limit” on the top right-hand side of the page. Your monthly limit can be set according to number of clicks, a specific budget or a combination of the two. Here you can also see the clicks/budget remaining, the limit you have set and the number of clicks thus far in the current month.
For your convenience, we also provide a prediction based on number of clicks thus far, indicating whether you can expect your current limit to be reached before the end of the month.
When your monthly budget or click limit is reached, your shop offers will automatically go offline. They will go back online at the beginning of the following month.

„Where can I see past invoices?“

Our answer:

On the “Invoices” page, you’ll see a list of your invoices. You can download invoices via the “Download PDF” link. Should you have any questions regarding invoices, please contact your idealo account manager.

„Where can I see which of my offers have been clicked?“

Our answer:

You can see which of your offers have received the most clicks under the “Click statistics” tab in your idealo Business account.
Near the bottom of the page, under the “Top offers” tab, you’ll find a list of the 25 most-clicked offers for the chosen period of time. Next to each offer title, you can see the number of clicks the offer received as well as the share (%) these clicks make up of the total clicks for your shop.
The clicks shown here depend upon the dates you choose and the shop and website you select in the header.
You can download a CSV list of the 100 most-clicked offers via the link “Download list of top 100 offers (CSV format)”. Alongside the “Top offers” tab is the “Top categories” tab, where you can see the 25 categories on idealo that generated the most clicks from your offers. You also have the option of downloading a list of up to 100 categories via the link “Download list of top 100 categories (CSV format)”.

„Which kinds of products have special data feed requirements?“

Our answer:

At this time, no products submitted for listing on idealo.co.uk have special data feed requirements.

„Who can I ask if I have technical questions about listing?“

Our answer:

Should you have any technical questions regarding listing, feel free to ask our support team. Simply log in to your idealo Business account and use the contact form to send us a message. Please select the subject “Other Technical Issues”.

„Why are none of my shop offers online?“

Our answer:

If your data feed has only recently been transferred to us, the time required for your shop offers to be put online and made visible to idealo users depends upon the quality of the data you delivered and the offers from your shop.
If your offers were online but are no longer visible, then please go to the “Click statistics” tab in your idealo Business account. Perhaps you have already reached your monthly click/budget limit. Another possibility is that your shop may have an outstanding invoice, in which case, your shop would be temporarily taken offline.
If none of these explanations applies, then please contact your idealo account manager.

„Why aren’t all of my shop’s accepted payment methods displayed in my offers?“

Our answer:

A number of factors can potentially affect the visibility of payment methods:

1. If your shop’s current payment methods were not available at the time you registered with us, then they will not be displayed.
2. If the payment method carries an additional transaction fee and this information is not submitted to us (e.g. cash on delivery fee), then this payment method will not be displayed.
3. If our system does not support one of the payment methods accepted by your shop (e.g. Amazon Payments), then it will not be displayed.

„Why is it important for my shop to respond to customer reviews?“

Our answer:

You can use the “Reply” button located under each shop review as a communication channel. You can thank your customers for positive feedback, whilst if problems or critiques arise, you have the opportunity to rectify the situation. This improves communication between you and your customers and demonstrates your competence and knowledge, whilst building trust and making your customers feel valued.

„Will I be notified before my click limit is reached?“

Our answer:

You can check your remaining clicks/budget at any time in your idealo Business account under the “Click statistics” tab. Here in the upper right-hand corner, you will see how close you are to reaching your monthly limit. We also provide a non-binding prediction based on number of clicks thus far, indicating whether you can expect your current limit to be reached before the end of the month.
We will notify you in idealo Business and via email before you have reached your limit so that you have time to raise it if desired. If you would like to raise your monthly click/budget limit, please contact us at mail@idealo.co.uk.
If we have to take your shop offers offline because you have reached your monthly limit, we will notify you via email. Your offers will go back online at the beginning of the following month.

„Will I be notified if my data feed contains errors?“

Our answer:

We try to detect any potential errors in your data feed as quickly as possible. If you submit a data feed that has been radically revised, emptied or even deleted, then we generally notice this. In such cases, we will contact you to solve this problem. Please understand that our support service is closed at the weekend. Any errors occurring during this time cannot be fixed until the following Monday.

„Will I be notified when a new review is submitted for my shop?“

Our answer:

With our default settings, you will be notified via email each time a customer submits a review/rating of your shop. If you like, you can change this setting. Simply log in to your idealo Business account and go to the “Shop reviews” tab. On the right-hand side, next to “Notify me of new reviews”, you’ll find a pull-down menu. Here you can select one the following options: “always”, “only for ratings under 3 stars” and “never”.